Returns & Refunds
🚚 Delivery Information
We strive to deliver your essentials as quickly as possible. Our standard delivery timelines are:
- Processing Time: 1-2 business days.
- Delivery Time: 3-5 business days across Pakistan.
- Delivery Charges: View Rates (Free Local Delivery above Rs. 1,500 | Nationwide Free Delivery above Rs. 2,500)
🔄 Return & Refund Policy
While we hope you’ll be happy with your order, we offer a simple returns process if things don't go as planned. You are eligible for a refund or replacement if your item is:
❌ Incorrect
📦 Damaged
📅 Expired
⚠️ Faulty
Timeline: Please submit your complaint within 24 hours of receiving your order. For hygiene reasons, personal care items and imported goods cannot be returned once the seal is broken.
🛠How to Request a Refund
Simply contact our support team with your Order ID and a photo of the issue:
📞 Call: +92 329 5528143
📧 Email: saimadsales@gmail.com
Once verified, your replacement or refund will be processed within 24-48 hours.